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Terms and Conditions

For the purpose of these terms and conditions 'We', 'Us' and 'Our' and 'Company' means ThamesPlumbers Limited, 45 Ironmongers Place, Isle of Dogs, London, E14 9YD. 'You', 'Your' or 'Customer' refers to you. By requesting an engineer for assistance from our company you are deemed to have accepted these terms and conditions.

Every effort is made to ensure the accuracy and reliability of the information contained in pages of ThamesPlumbers web site. However, contents are subject to change from time to time and ThamesPlumbers can accept no liability for the accuracy of all the information presented at any given time. The company reserves the right to make changes without notice.


Should our company agree to undertake any works for the Customer then those works should be carried out by a designated engineer of our company only. We reserve the right to refuse or decline any works at our own discretion. The company will not be responsible for any works carried out which has been advised by our engineers or for works that has been carried out to the request of the customer without confirmation with our company.

Rates supplied on our website are for guideline use only. We reserve the right to change our charges according to the level of difficulty of work and/or the time estimated we may take to complete the works as well as the location we may agree to undertake. Our rates will be made clear to customers when they contact our company for assistance prior to commencement of work.

Promotional offers may vary from time to time. Ask the company for further details. Please note that we don`t do free estimates for repairs. Our minimum charge is £75 for the visit.

Most works completed by our engineers are guaranteed from the completion date with manufacturer`s warranty in force for all materials and machinery; however, we do not cover any accidental damages made to the works completed by us after our engineer has left the work`s premises with a signed invoice, by you or the resident, confirming the satisfactory completion of works.

All machinery installations only (washing machines, dishwashers, macerators and shower pumps etc.)
General plumbing repairs.
New plumbing pipe works (Boiler installations, new bathroom and kitchen installations, new pipe work etc.)
Unclogging blockages in toilet, waste and drainage systems.
Works carried out on inferior conditioned boilers and heating systems or any existing materials of inferior condition such as old taps, old stopcocks, gate valves, old pipe work and old fittings etc.
Work completed to the request of the customer without prior confirmation with our company.

PLEASE NOTE: We ensure all parts and materials supplied and installed by our company are genuine parts and are of brand new condition. With manufacturer`s warranty in force, should any part/material we have previously installed breakdown due to a manufacture fault labour time will be chargeable to dissemble the faulty part and install the new part/replacement but not for the time we spend to re-diagnose the fault.

Materials and collection
Should we need to leave the workplace during works to collect essential materials a collection charge will be chargeable to the final bill (e.g. should the engineer spend two hours to collect materials; you will not be charged for the two hours as labour time). The charges are as follows:

Call Out Charges

No charge for travelling time, but a minimum 1 hour charge applies.

Final charges and payment
The final charge shall consist of the total hours of labour worked or quoted otherwise (all rates are stated on our website) plus materials supplied by our company or purchased from any merchants and collection charge (all subject to 20% VAT).
All payments are required immediately after the completion of agreed works between the customer and our company.
All invoiced payments are due immediately of the issue date stated on the invoice. Should we fail to receive full payment within 5 working days from the issue date of the invoice then an accumulated daily interest rate of 3% will be charged on top of the outstanding amount until all payments owed to us has been paid in full.
There will be a charge of the 3% on top of the charge for payments with credit cards due non-related to the company reasons, but to the credit cards companies VISA and MASTERCARD. The fee is mandatory and cannot be waived.

Our prices are at the hourly rate and exclude VAT (at the current national rate) unless otherwise stated.